From computer monitoring and telephone taping to video surveillance and GPS satellite tracking, employers increasingly are using policy and technology to manage productivity and protect resources. To motivate employee compliance, companies increasingly are putting teeth in technology policies. Fully 26% have fired workers for misusing the Internet; 25% have terminated employees for e-mail misuse; and 6% have fired employees for misusing office phones.
When it comes to workplace computer use, employers are primarily concerned about inappropriate Web surfing, with 76% monitoring workers’ Website connections. Fully 65% of companies use software to block connections to inappropriate Websites—a 27% increase since 2001 when AMA and ePolicy Institute last surveyed electronic monitoring and surveillance policies and procedures in the workplace. Computer monitoring takes various forms, with 36% of employers tracking content, keystrokes and time spent at the keyboard. Another 50% store and review employees’ computer files. Companies also keep an eye on e-mail, with 55% retaining and reviewing messages.
Employers are doing a good job of notifying employees when they are being watched. Of those organizations that engage in monitoring and surveillance activities, fully 80% inform workers that the company is monitoring content, keystrokes and time spent at the keyboard; 82% let employees know the company stores and reviews computer files; 86% alert employees to e-mail monitoring; and 89% notify employees that their Web usage is being tracked.
Read more at:
http://www.amanet.org/research/pdfs/EMS_summary05.pdf
