Read full from a hugger Guardian Apologizes ..A mistake like this can destroy a lot of business and goodwill faster than you can imagine; where back in the day it would take months for things like this to percolate, now it happens in hours. The lawyers letter is no longer an isolated threat; there is a community that can respond. Fortunately Steven Ziessler did the right thing, a quick and thorough apology, an admission that he "learned a valuable lesson" and an offer to mend fences and "engage you and interested folks in the merits of improving energy efficiencies." That's music to our ears, that's why we are here.
The internet has changed the way things work; Legal letters can trigger "social media episodes."
