A new study from Pew, based upon a large national survey, found that people reported a lot more cruelty and the absence of kindness that many would expect. This implies that social networking sites (SNS) could use a lot more compassion.
Among adults, 85% say that their experience on the sites is that people are mostly kind. Fewer teens said the same, only 69%. More, social networking sites contributed to real life problems: including arguments and physical fights with friends, family members, teachers, or co-workers. In all categories, teens were about twice as likely to report that SNS got them into trouble:
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